• Contact details you submit (name, phone, email, address if provided).
• Order details you share (media types, quantities, special requests).
• Website usage basics (standard server logs like IP address, browser type, and pages viewed).

• To respond to quote requests and questions.
• To schedule pickup/drop-off or confirm shipping details.
• To update you about progress, delivery, and any issues we need you to approve.
• To improve our website and prevent spam/abuse.

• We do not sell your personal information.
• We do not run “data broker” style advertising off your submissions.
• We do not publish your media, photos, or videos — your materials remain yours.

We share information only when necessary to operate the service — for example, with shipping carriers for delivery, or with service providers that help us run the site (spam protection, email delivery, hosting). These providers are used to perform services on our behalf and are not authorized to use your data for their own purposes.

This site may use essential cookies and standard analytics to keep the site working and understand basic usage. We also use spam-prevention tools to protect forms. You can disable cookies in your browser, but some site features may not work properly.

We keep customer communications and order records for as long as needed to complete your order and for reasonable business records. If you’d like us to remove old contact emails once your order is complete, contact us and we’ll do our best to accommodate.

We use reasonable safeguards to protect your information and your original media while it is in our care. No system can guarantee perfect security, but we treat your materials with the same care we would want for our own family memories.

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this policy as our site evolves. The latest version will always be posted here.